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As a customer of a Smartgroup company, you can expect a straightforward and rewarding experience that is simple to understand and simple to manage.
We continually look for ways to innovate and make the products and services we offer more accessible. We ask you to let us know how we’re going, so we can learn from your experience of dealing with us – whether good or otherwise.
Our strong commitment to customer service and innovation is widely recognised by our peers. We have received more awards for our achievements in these areas than any other company in our industry.
Our mission is to make the services we offer easily accessible and for their delivery to be simple and seamless – so that you can take full advantage of your benefits. Always, we aim to:
Your feedback is what helps drive improvements to our services and the way we deliver them – so if we're not meeting expectations, we’d like to know. To lodge a complaint and understand how it will be handled, view our Customer feedback charter.
So that we can provide the service you’ve come to expect from us, we ask that you:
Read the updates we send regarding your salary packaging account.
Let us know immediately when there are changes to your personal details, including your employment status.
Tell us if you’re taking personal leave that affects your pay dates, like long service or parental leave; and
Be courteous to our staff.
Our Privacy Policy explains how we ensure the security and privacy of your personal and financial information. You can view our Privacy Policy in full on our website.
We strive for the highest standards to ensure your peace of mind.
We have an onsite risk management team dedicated to the protection of our customers' private and sensitive information.
We will never sell personal information to other organisations for marketing purposes.
We facilitate your right to access your personal information, as stated in our Terms of Use.